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Customer Support

CUSTOMER SUPPORT

Please select from the categories below for answers to your questions:

PAYMENT

Payment Options

Sales Tax

Discounts & Promo Codes

ORDERS

Order By Phone

PROMOTIONS

Special Offers

CUSTOMIZED ITEMS

Guidelines for Custom Jerseys

Clearance Items

SHIPPING

Shipping Fees

Shipping Methods
When will my order arrive?

Shipping for Customized Items

RETURNS

Refunds & Exchanges

Damaged/Defective Items

Error in Order Fulfillment

Returns for Customized Items

Returns for Digital Media Items

If you are unable to find the answers to your questions here, please feel free to contact Customer Support via email or phone at customerservice@vmsigroup.com or 1-800-832-6883 (412-471-1884 if outside US).

Customer Support hours are as follows:

Off Season (Feb - July)
Monday-Friday from 9am to 5pm (EST)
Closed on Saturday-Sunday
closed holidays.

In-Season (Aug - Jan)
Monday-Friday from 9am to 9pm (EST)
Saturday-Sunday from 10am to 5pm (EST)
closed holidays.

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