If for any reason you are not satisfied with your purchase, you may return your item (except for custom jerseys and certain manufacture-direct items) up to 365 days from the purchase date for a merchandise refund. Items being returned must include a receipt and must be in original condition, including tags and labels.
Once the returned merchandise is received at the warehouse, we will process the refund to credit the original method of payment within 10 business days. Original shipping charges are not included in the refunded price. Depending on your financial institution, it can take up to 10 business days to reflect on your account statement once your refund has been processed.
- Complete the return form that was included with your shipment. If you do not have the return form, please download one here.
- If the item you are returning is a gift, follow the instructions on the Merchandise Return Form that was included in your package. If you do not have that form, please download one here. You have the option to credit the purchaser’s original method of payment, or have a merchandise credit issued to you for future purchases.
- No exchanges. Please return your item(s) for a merchandise refund and place a new order to receive an alternate item. Please note that custom jersey and certain manufacture-direct item sales are final and not returnable.
- Repack the merchandise in the original container if available.
- Take the removable order ID label from the packing slip and place in the appropriate box on the merchandise return form.
- Ship merchandise with the completed return form to:
16 Avenue A
Leetsdale, PA 15056
- Please send the package via the carrier of your choice. Whichever carrier you choose, we suggest you insure the package and ship via a traceable method. We cannot be responsible for items we do not receive. All COD packages will be refused.
- You may also return an item you bought online to one of the physical Steelers Pro Shop World Headquarters Stores for store credit. The original invoice for the order must be present with the return or the return will be refused. Returns are not accepted at Heinz Field store locations.
- The customer is responsible for the shipping charges when returning merchandise that they have bought from the Steelers Pro Shop. If the merchandise was damaged in transit please contact us via email at firstname.lastname@example.org or phone at 1-800-832-6883 (412-741-5734 if outside US) to arrange for shipping instructions.
- If you received a damaged or incorrect product and would like a replacement, please contact Customer Service by phone at 1-800-832-6883 or email at email@example.com before returning your merchandise. We are unable to process exchanges and apologize for any inconvenience this may cause. Please return your item(s) for a merchandise refund and place a new order to receive an alternate item. Please note that custom jersey and certain manufacture-direct item sales are final and not returnable.
- Once your returned item has been received at our warehouse, it can take up to 10 business days for the credit to reflect on your account once your refund has been processed depending on your financial institution.
- Items returned that were purchased using a Gift Certificate or Gift Card will have the funds returned to you in the form of a Merchandise Credit. The merchandise credit issued can then be used on future purchases with the Steelers Pro Shop Online.
- If your tracking information for your return shows that it has been received at our warehouse and you have not seen a refund reflected on your account in the above mentioned time frame, please contact Customer Service by phone at 1-800-832-6883 or email: firstname.lastname@example.org.